Support
Help with the Gaff app, whether something is broken, you cannot get into your account, or you want your data removed.
Contact us
Email support@getgaff.co.uk and a person will read it. We aim to reply within two working days.
It helps to include the email address on your account, your device and iOS version, and what you were doing when it went wrong.
For questions about your personal data specifically, write to privacy@getgaff.co.uk. The Privacy Policy covers what we hold and the rights you have over it.
Common questions
I've forgotten my password
On the email sign-in screen, tap Forgot your password? and enter your address. If there is an account for it, we email a reset link. If you originally signed in with Apple, you have no Gaff password, so use Sign in with Apple instead.
How do I delete my account?
Open the Profile tab in the app and choose Delete account. It takes effect immediately and does not require you to contact us. Introductions already sent to letting agents cannot be recalled.
Why am I not seeing any matches?
Matches depend on what you have told us you want. If your requirements are sparse, or your budget and areas are narrow, there may genuinely be nothing worth showing you yet. Adding detail in the Profile tab gives us more to match against.
Why is a flat shown that doesn't meet everything I asked for?
By design. Every match is rated against your full list of criteria and shows what it misses, not just what it meets, so a near-miss worth seeing is never dressed up as a perfect fit.
What happens when I apply?
We introduce you to that property's letting agent, sending them your name, contact details and the relevant parts of your requirements. From there the agent deals with you directly, and their own privacy policy applies to what they do next.
Reporting a bug or a security issue
Send bugs to support@getgaff.co.uk. For anything security-related, please email us before disclosing it publicly and we will get back to you quickly.